Markham Family Physicians experienced a cybersecurity incident in December 2025, during which certain information was accessed and exfiltrated from our systems. Following the incident, we notified all potentially affected patients directly by letter or email. If you previously received a notice from us regarding this incident, please read this update carefully.

If you did not receive a letter or email from us regarding this incident, then your personal information and personal health information was not affected and this update does not apply to you.

We want to reassure our affected patients that we took this situation very seriously from the outset. With the assistance of specialized experts, we conducted a thorough forensic investigation and implemented additional safeguards to help prevent a similar incident from occurring in the future.

Unfortunately, our investigation has confirmed that some of the information taken from our systems has been published on the dark web. While we do not know exactly which specific information may have been involved, we cannot rule out the possibility that your personal information is among it. For this reason, and in the interest of transparency, we felt it was important to inform you.

The personal information and personal health information relating to you that may have been involved in the December incident remains limited to the information identified in the notice you received in February.

We understand that updates of this nature can be concerning, and we remain available to answer your questions and support you. If you have any questions or concerns, please do not hesitate to contact us at: cyberissue@markhamfht.com.

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(905) 471-9999

OHIP and Uninsured Services

Non-OHIP covered services are those services provided to patients that are not covered by the Ontario Health Insurance Plan (OHIP).
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A Note on Uninsured Services

The Ministry covers all insured medically necessary services provided by physicians, however, it does not pay for services that are not medically necessary.  We make every effort to inform our patients of uninsured service fees, however, it remains your responsibility to inquire if there is a fee attached.  The most common uninsured services are as follows:
  • travel advice and travel immunizations​
  • virtual care ( tele or video) when the patient is outside Ontario
  • missed/cancelled appointments – appointments which are missed or not cancelled with 24 hours notice
  • transfer of medical records
  • TB test for employment purposes
  • drivers physicals/form completion
  • employment physicals/form completion
  • children’s camp physicals/form completion
  • removal of benign moles/cysts
  • ear syringing, not meeting OHIP guidelines
  • liquid nitrogen treatments (other than foot or genital)
  • completion of forms including sick notes, return to work and fit for travel certificates
  • disability tax credit
  • referrals for allied health services (massage, orthotics etc)
  • medical-legal correspondence
  • expired health cards – our office will attempt to reach you, should OHIP payment be denied, however, if no response an invoice will be sent. If our records are updated within the allotted time, the invoice will be null & void

NOTE: Examinations necessary to complete various uninsured forms, are considered an uninsured service

PRESCRIPTION REFILL REQUEST POLICY FOR MARKHAM FAMILY HEALTH TEAM

Please be advised: there is a charge to authorize prescriptions by either phone or fax.

For any questions, comments or concerns please email: info@markhamfht.com

The schedule of fees for uninsured services is set by the Ontario Medical Association. For your convenience, services not covered by OHIP can be paid for by cash, debit/Interac, MasterCard, VISA and e-transfer.

E-Transfer is available for your payment convenience.

Please send to:  billing@markhamfht.com

Please include the invoice number (top right corner of invoice) and the patient’s name to be sure the payment is allocated to the correct account.

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